FAQ

The questions offices ask us most, answered plainly. If yours isn't here, just email us.

• Do you offer vegetarian options?

  Yes, every day. Check the menu: items with a VEGA pill are plant-based.

• What if someone has allergen X?

  The kitchen confirms allergens before your first order. Email info@mamarosa.nl if you'd like to check something specific.

• What's the minimum number of people?

  We start from 8 people per delivery. Below that? Drop us an email.

• What if we move or want a different address?

  Email info@mamarosa.nl with your new address. We'll have it in the system within 24h.

• Can we order weekly on a rolling basis?

  Yes, but without subscription lock-in. Your captain just plans each week fresh, which takes 2 minutes.

• Can I still change or cancel my order?

  Until 10:00 on the delivery date you can change or cancel free of charge via your account and the refund is instant. After 10:00 the ingredients are bought and the kitchen is busy; call us directly on +31 36 785 8241 if something exceptional comes up (illness, allergy incident, unexpected closure) and we'll find a solution together.

• What if I'm ill and already ordered?

  Before 10:00 on the delivery date you cancel yourself via your account and the refund is instant. After 10:00 the lunch is already in preparation; a colleague can have it, or we work it out by phone.

• How do the delivery fees work exactly?

  A fixed amount per person, set by Mama Rosa. You see the exact amount before you pay, so no surprises and no corrections after the fact. If it's set to zero, delivery is free.

• Do I get a monthly invoice at the end of the month?

  No. You pay per order, instantly, via iDEAL or card. No month-end invoice, no Tikkies, no fronting.